Home Security Customer Service

What started as an independent crowdfunding project which surpassed its objective by offering over $500,000 well worth of systems within a month  soon came to be a contender in house protection.

Based in Chicago, Illinois,1 Scout was born out of a desire to create a house safety and security product that wasn’t dated or costly, a worthy cause without a doubt. With an expanding listing of components and also accessories to enhance the center, Scout fortifies its defenses the extra you build it up.

Yet does a lot more suggest better? Added components absolutely boost your residence’s safety and security, yet they additionally elevate costs. Some excellent news for your pocketbook, whether you require a sensing unit on every door as well as window or you just need the standard essentials, Scout’s appeal stems from its modification– how much clients are prepared to spend on building it to satisfy their demands.

In our review, we lay out our perceptions and findings of the Scout Alarm security system thoroughly.

Scout Home Safety Bundles

Scout Home Protection has 4 safety plans for clients to choose from. If the bundles do not have what you need, or if you require added things, Scout gives a 5th choice to develop your own package.

“Scout Small Pack” Bundle: This is the firm’s most budget friendly system and includes 8 products. It has the things required to start your DIY protection system, including activity and also access sensors. The pack likewise features 2 vital fobs so you can quickly arm and deactivate the system. This pack is best-suited for those who want fundamental safety insurance coverage or live in a smaller sized residence.

“Scout Big Pack” Plan: If you need to protect a larger area in your house or your home has numerous access factors, the Scout Large Pack uses a security service that covers all your bases. Furnished with more than two times the access sensing units of the Scout Small Pack, this package offers you satisfaction that all locations of your home will certainly remain secure.

“Scout Aspects Pack” Plan: This plan couples residence security with catastrophe prevention. The bundle comes with a smoke detector as well as water sensor to help you capture expensive fires or flooding damages before it leaves hand.

“Scout Designer Pack” Plan: This is developed to be Scout’s a lot of detailed home security offering. Combining all the gadgets included in the Scout Small Pack, the Engineer Pack adds on added safety and security steps like a wise lock as well as glass break sensor.

“Develop Your System” Bundle: For customers that desire an even more customized alarm for their residence, Scout supplies the capacity to develop your very own system. Once you select your Scout Hub, you can select as several tools as you want as well as construct a system to fit your residence safety requirements. You can choose from the adhering to 18 items when you develop your very own system: Door panel, Gain access to sensing unit, Motion sensor, Scout indoor electronic camera, Scout video buzzer, Keypad, Smoke detector, Water sensing unit, Glass break sensor, Door lock, Lawn indication, Panic button, Push-button control, Siren and also Zigbee repeater, Home window sticker label, Key fob, and a RFID sticker label.

Scout rates

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Even if you don’t opt in to professional monitoring, you still have to pay a minimum of $10 every month. So primarily, you’re paying to make use of the application, which we think is rather silly. A lot of apps, protection or otherwise, have some type of open door.


Similar to lots of do it yourself systems, there’s no contract with Scout. Fees are month to month.

You can choose to make a 12-month dedication in exchange for a 10% price cut. However also then, Scout will give you a prorated refund if you have to terminate. That’s a rather wonderful handle an industry recognized for wringing high cancellation charges out of customers.


You install Scout yourself, so you do not need to pay an installation cost. And if you want to relocate, you can take everything down and re-install it by yourself. It’s a discomfort for sure, however it’s free.

Is Scout right for you?

Scout is terrific for no-contract self-monitoring as well as simple DIY installation. We likewise such as that its professional tracking expenses less than the sector standard of $32 a month. Right here are some good factors to pick Scout over various other protection systems:

Mobile backup: Scout’s cellular back-up is one-of-a-kind compared to other security systems because it doesn’t need a specialist tracking plan. This implies you have a trusted means to access your system through the Scout application without delegating your safety to a surveillance facility. (There’s likewise a battery backup to keep your system running for up to 12 hrs.).

Text as well as call notifies: While Scout sends push notifications on a smartphone, its text and telephone call alerts make it an outstanding alternative for people that don’t utilize mobile phones. Text and call alerts likewise provide you a backup in case you don’t observe a press notice.

Straightforward equipping and deactivating: Scout relies entirely on key fobs, RFID chips, and also mobile access for arming as well as deactivating, so there are no keypad gain access to codes to keep in mind. (Scout likewise markets a keypad for individuals looking to give momentary access to guests.).

Tools: Scout layouts appealing tools that covers most security needs. The system works with numerous wise house systems like Amazon.com Alexa, Google Assistant †, Z-Wave, as well as Zigbee.

Development and portability: This is a terrific system for people intending to relocate from a smaller sized home to a larger one since it’s very easy to take with you and also add on additional sensing units as needed.

Scout Safety Customer Service.

Scout customer support is offered via phone at 844-287-2688 or can be reached at support@scoutalarm.com. Customer care is readily available from 9:00 AM to 6:00 PM CST, except on major vacations. Scout likewise provides separate 24/7 tracking, which is constantly efficient every day of the year at all times of the day.

Scout Security does not yet have a score with the Bbb, as the business is a more recent one. Nonetheless, Scout consumer reviews indicate the business has actually been responsive and also willing to deal with clients experience periodic dependability troubles with Scout parts.

We also discovered Scout Protection’s client service to be useful when we called the firm to evaluate various elements of its service. Our Security Nerd checked each of the complying with processes:.

Sales: We contacted customer service to inquire about buying a security system as well as found assistance team to be educated and pleasant yet not aggressive.

Design: We made use of the Scout web site to build a customized safety plan.

Service: We contacted customer assistance to see for how long it required to obtain a representative on the phone as well as were given with quick response to concerns.

Scout Alarm FAQs.

What does the Google as well as Nest merger indicate for Scout Alarm system?

If you’ve currently merged your Nest as well as Google accounts, customer care says the Nest assimilations will certainly not collaborate with your Scout system. We’ll keep you updated with movement in this particular area as we see it. Going through a renovation to revamp their systems to fit the Works with Google Assistant network (that will change Functions with Nest).

Exactly How does Scout Alarm protect my data?

Scout states all video clip footage is encrypted when sent to the cloud, as well as Roberts states all messaging is sent with AES 128-Bit security. “I would say that customers can relax easy with Scout and also know there’s no advertisement platform, there’s nothing else line of product that would certainly take advantage of the data of what’s going on inside your house, and we’re really delicate about that,” stated Roberts. Yet since Scout is so easily incorporated with other gadgets, it’s still beneficial to review the privacy policy and terms of various other 3rd parties to recognize far better what civil liberties each company needs to your info.

What’s on the horizon for Scout?

Roberts states Scout does not have a group of A.I. professionals to maximize a video clip as Nest does. This is one reason Scout partners with other significant gamers– however, more Scout-specific equipment, including video cameras, may get on the way.

Without being horribly particular concerning our roadmap as well as what tools are appearing, we want to broaden the border.

“Undoubtedly, you intend to shield what’s going on inside, once someone’s inside, they’re currently in the residence. I think that there are some outside video camera items that are really intriguing to increase the border and to work in tandem with the stuff that’s going on in the house.”.

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